Terms and Conditions

We, Goat Of Bespoke the creators of this Privacy Policy are committed to ensuring your privacy. Accordingly, we have developed this Policy in order to explain to you how we collect, use, communicate and disclose and make use of information that you have provided us.

This privacy policy should be read in accordance with any agreement you have with Goat Of Bespoke including our Terms of Service. We will make readily available to customers information about our policies and practices relating to the management of personal information. The following information is provided by Goat Of Bespoke to fully inform our online visitors of our Privacy Policies.

1. OVERVIEW We commit to respecting your online privacy data. We further recognize your need for appropriate protection and management of any personally identifiable information (“Personal Information”) you share with us. Information that is considered personal about you by us includes, but is not limited to, your name, address, email address or other contact information. In order to use this website, you are required to register yourself by providing the following information which includes, but is not limited to:
2. Name;
3. Gender;
4. Age;
5. Contact number;
6. Date of Birth;
7. Email address;
8. Address;

If you decline to submit required “Personal Information” to us, then we will unfortunately not be in a position to provide all our services to you. Any information you provide when using certain services that are open, public or forum including (without limitation) any blog, community or discussion board, is not considered confidential, does not constitute “Personal Information”, and is not subject to protection under Privacy Policy. Since such public environments are accessible by third parties, it is possible that third parties may collect and collate and use such information for their own purposes. You should accordingly be careful when deciding to share any of your “Personal Information” in such public environments. We are not liable to you or any third party for any damages that you or any third party may suffer howsoever arising from your disclosure of “Personal Information” in such public environment. Accordingly, any disclosure of information in a public environment is at your own risk.

2. NOTIFICATION OF MODIFICATION AND CHANGES TO THE TERMS AND THE PRIVACY POLICY We reserve the right to change the Terms and Privacy Policy from time to time as seen fit, without any intimation to you, and your continued use of the site will signify your acceptance of any amendment to these terms. You are therefore advised to re-read the Terms of Service on a regular basis. Should it be that you do not accept any of the modifications or amendments to the Terms, you may terminate your use of this website immediately.
3. INFORMATION WE COLLECT Information directly obtained from you: Our site and app requires you to give us contact information (like name, e-mail address, date of birth) for the purposes of registration on the Website or App and subscribe to its newsletter. Any communication between you and the website or app, along with queries and posts on our website and app are also included in this. Certain information, such as your name, e-mail addresses, is collected in order to, among other things; verify your identity, use as account numbers in our record system and to provide information for the leads generated. This is the information we collect:
4. In case you choose to link your Facebook or Google accounts with our website or app, we collect information available through these other applications, including but not limited to information about your preferences (your likes and dislikes), your friends list and their preferences.
5. Your usernames, passwords, and other security-related information provided by you in logging to your account with us. Your account information with us including (without limitation) all billing information and communications, payment history, transactional history regarding your e-commerce activities, etc. Information either created by you or by a third party that you wish to store on our servers such as image files, documents, etc.

Information collected indirectly: Certain information about you is collected automatically when you visit our website and app. This includes your IP address, browser type and operating system, your immediate Internet history, information collected through cookies (more information on this below), etc. We may also obtain information relating to you from third party sources such as social networking websites, databases, online marketing firms, etc. This information includes your username and other information on those sites, demographic data like age, gender and other interests; viewing data and advertisement interaction, content, information about your correspondents, and the destination/origin of communications between you and any other person using our website or products. These include (but not limited to) email communications, blogs, chat room communications, discussion board communications, instant message communications, and expert’s forum communications.

4. HOW INFORMATION IS COLLECTED
5. Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
6. We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
7. We will only retain personal information as long as necessary for the fulfilment of those purposes.
8. We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
9. Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
10. COOKIES
11. We use data collection devices such as “cookies” on certain pages of our Websites. “Cookies” are small files sited on your hard drive that assist us in providing customized services. We also offer certain features that are only available through the use of a “cookie”. Cookies can also help us provide information, which is targeted to your interests. Cookies may be used to identify logged in or registered users.
12. Third party vendors including www.google.com (“Google”) may use cookies to serve ads based on your visits to this Website. You may visit the website of the third party and choose to opt out of the use of cookies for interest-based advertising, if the third party offers such an option. You may choose to opt-out of the DoubleClick cookie that Google and its partners use for interest-based advertising by visiting Ads Settings. (Alternatively, you can direct users to opt out of a third-party vendor’s use of cookies for interest based advertising by visiting aboutads.info.)
13. The website also has enabled the Google Analytics Advertising, which allows Google to collect data about users on our website, in addition to Google advertising cookies and anonymous identifiers. You may choose to opt out of this by downloading and installing the Google Analytics opt-out add-on here https://tools.google.com/dlpage/gaoptout/.
14. USE OF YOUR INFORMATION
15. We collect and use your “Personal Information” only to conduct our business, to help us deliver our products and to improve our business.
16. Your contact information is used to contact you when necessary. We use your IP address to help diagnose problems with our server, and to administer our Website. Your IP address is also used to help identify you and to gather broad demographic information. Finally, we may use your IP address to help protect our partners and ourselves from fraud. We will continue to enhance our security procedures as new technology becomes available. We will transfer information about you if we are acquired by or merged with another company. In this event, we will notify you by email or by putting a prominent notice on the site before information about you is transferred and becomes subject to a different privacy policy.
17. We may under certain circumstances procure an element of the Services from a third party service provider. To the extent that it may be necessary, and solely for the purposes of providing the Service to you, you agree that we may disclose to such third party any of your “Personal Information” that may be necessary for the procurement of services from the third party.
18. For example, we may share your contact information with a third party to ensure delivery of the product to you. You consent to this sharing of information and being contacted by our partners by continued use of this website.
19. We neither share any of your personal information with third parties not involved in our business, nor sell or trade your personal information to third parties for their marketing purposes, without your explicit consent.
20. We use your “Personal Information” only as described in this Privacy Policy.
21. EXTERNAL LINKS ON THE WEBSITE The Website may include hyperlinks to other web sites or content or resources. We have no control over any websites or resources, which are provided by companies or persons other than us. We also display advertisements on the Site, which are often targeted based on the information we collect about you. Please note that information collected by third party advertisers is not governed by this policy. You acknowledge and agree that we are not responsible for the availability of any such external sites or resources, and do not endorse any advertising, products or other materials available on or from such websites or resources. You acknowledge and agree that We are not liable for any loss or damage which may be incurred by you as a result of the availability of those external sites or resources, or as a result of any reliance placed by you on the completeness, accuracy or existence of any advertising, products or other materials on, or available from, such websites or resources. These third-party service providers and Third-Party Sites may have their own privacy policies governing the storage and retention of your personal information that you may be subject to. We recommend that when you enter a Third-Party Site, you review the Third Party Site’s privacy policy as it relates to safeguarding your personal information. We use third-party advertising companies to serve ads when you visit the Website.
22. CONFIDENTIALITY You further acknowledge that the Website may contain information which is designated confidential by us and that you shall not disclose such information without our prior written consent. Your information is regarded as confidential and therefore will not be divulged to any third party, unless if legally required to do so to the appropriate authorities. We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by us will only be in connection with the provision of agreed services and products.
23. DISCLOSURE OF YOUR INFORMATION Due to the existing regulatory environment, we cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Policy. By way of example (without limiting and foregoing), we may be forced to disclose information to the government, law enforcement agencies or third parties.

Under certain circumstances, third parties may unlawfully intercept or access transmissions or private communications, or members may abuse or misuse your information that they collect from our Website. Therefore, although we use industry standard practices to protect your privacy, we do not promise, and you should not expect, that your personally identifiable information or private communications would always remain private.

As a matter of policy, we do not sell or rent any personally identifiable information about you to any third party. However, the following describes some of the ways that your personally identifiable information may be disclosed:

1. External Service Providers: There may be a number of services offered by external service providers that help you use our Websites. If you choose to use these optional services, and in the course of doing so, disclose information to the external service providers, and/or grant them permission to collect information about you, then their use of your information is governed by their private policy.
2. Other Corporate Entities: We share much of our data, including personally identifiable information about you, with our parent and/or subsidiaries that are committed to serving your online needs and related services, throughout the world. Such data will be shared for the sole purpose of enhancing your browsing experience and providing our services to you. To the extent that these entities have access to your information, they will treat it at least as protectively as they treat information they obtain from their other members. It is possible that We and/or its subsidiaries, or any combination of such, could merge with or be acquired by another business entity. Should such a combination occur, you should expect that we would share some or all of your information in order to continue to provide the service. You will receive notice of such event (to the extent that it occurs).
3. Law and Order: We cooperate with law enforcement inquiries, as well as other third parties to enforce laws, such as: intellectual property rights, fraud and other rights. We can (and you authorize us to) disclose any information about you to law enforcement and other government officials as we, in our sole discretion, believe necessary or appropriate, in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose us or you to legal liability.
4. OTHER INFORMATION COLLECTORS Except as otherwise expressly included in this Privacy Policy, this document only addresses the use and disclosure of information we collect from you. To the extent that you disclose your information to other parties, whether they are on our Websites or on other sites throughout the Internet, different rules may apply to their use or disclosure of the information you disclose to them. To the extent that we use third party advertisers, they adhere to their own privacy policies. Since we do not control the privacy policies of the third parties, you are subject to ask questions before you disclose your personal information to others.
5. SECURITY We treat data as an asset that must be protected against loss and unauthorized access. We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification. We employ many different security techniques to protect such data from unauthorized access by members inside and outside the company. We follow generally accepted industry standards to protect the personal information submitted to us, when we receive it. However, “perfect security” does not exist on the Internet. You therefore agree that any security breaches beyond the control of our standard security procedures are at your sole risk and discretion.
6. DISCLAIMER If we are required to intercept, disclose, monitor and/or store your “Personal Information”: (a) by law; (b) to conduct our business; (c) to secure our systems; or (d) to enforce our own rights, we will do so in the manner as prescribed by law. Such interception, disclosure, monitoring and storage may take place without your knowledge. In that case, we will not be liable to you or any third party for any damages howsoever arising from such interception, disclosure, monitoring and storage.
7. MONITORING PERSONAL INFORMATION In order to ensure that all our Users comply with the Terms of Service, we may monitor your “Personal Information” to the extent that this may be required to determine compliance and/or to identify instances of non-compliance. To ensure that the security and integrity of our Services are safeguarded, we may monitor your “Personal Information”. This monitoring may include (without limitation) the filtering of incoming and outgoing electronic data messages to identify, limit and/or prevent the transmission of spam, viruses and/or unlawful, defamatory, obscene or otherwise undesirable material or content.
8. QUESTIONS AND SUGGESTIONS If you have any questions or concerns regarding this privacy policy, you should contact us by sending an e-mail to info@goatofbespoke.com

How do I make a return?

We hope you’ll be satisfied with everything that you order from us, but if something isn’t quite right, we’ve created a quick and easy return service. Simply send an email to info@goatofbespoke.co.za within 15 days from the delivery date and let us know exactly what was wrong with your order. This saves us time in the return process, helps us realise how we can improve and you’ll get the replacement or refund more quickly.

What are your return conditions?

The item(s) should be in the same condition as you received it. You are of course welcome to try the item on to see if it fits you and is the way you like it to be, but it should of course be unused for you to make a valid return. Please make sure to save the labels and packaging so you can include that with the returns.

How long does it take for you to process my return?

The average turnaround time on a return takes a few business days depending on where you are when we receive the returned garment. Once we have received it and processed it through our returns department, we will take care of it as soon as possible. Please note that during certain busy periods the time for your return can take up to 21 business days. However, in general it only takes up to 10 business days from that the parcel reaches us until our return department has successfully arranged your return.

How do I receive the refund?

You will get the refund back to the same account as you paid your order with. If your payment was done with a debit card, you will get the refund to the same account as your card is connected to.

How much is the return shipping?

The return shipping is for your own cost. We recommend using Aramex as this provides an inexpensive overnight delivery service from any Aramex Drop Box http://www.aramex.co.za/store_to_door_courier/drop_box_locations/

You will receive an email on order confirmation.

Goat Of Bespoke shall deliver products at the shipping address provided by you at the time of placing the order. You shall be solely responsible for ensuring that the shipping address provided is correct. The Buyer cannot change the shipping address after placing the order unless otherwise expressly agreed to in writing by Goat Of Bespoke. If the Buyer seeks to ship different products to different addresses, he/she will have to place multiple orders.

Goat Of Bespoke does not guarantee shipping and delivery of products all over South Africa. Please check whether Goat Of Bespoke delivers at your Pincode on the product page prior to proceeding with placing the order.

Free shipping on all orders above ZAR 1 500. An additional charge of ZAR 30 will be levied on orders below that.

Cancellation of any order must be done within 24 hours of placing it. You will be liable for all shipping charges in the event that your order has been put into production and/or shipped prior to receipt of your cancellation request.

Depending on the final product, Goat Of Bespoke will ship your order within 15 – 21 working days. Final delivery time will vary based on location and final order.

Goat Of Bespoke shall endeavour to adhere to the delivery timelines stated at the time of confirmation of the order. However, there might be circumstances beyond Goat Of Bespoke’s control which may cause a delay in delivery. In such cases, Goat Of Bespoke shall ensure communication upfront and delivery in the earliest possible timeframe.

An email is sent to you after the order is shipped. It contains the tracking number and details of the service provider

Goat Of Bespoke reserves the right to cancel the order in the event of more than 3 failed attempts at delivery due to the fault of the Buyer. In such an event, payments already made shall be refunded in accordance with the Refund Policy of Goat Of Bespoke.

All products will be shipped with their respective invoices. In the event the invoice is not received, please send an email to Goat Of Bespoke customer care number at info@goatofbespoke.co.za mentioning the order reference number.

1. GENERAL
2. This document is an electronic record in terms of The Protection of Personal Information Act, No 4 of 2013 and promotes the protection of personal information by public and private bodies as well as the the Consumer Protection Act, 68 of 2008. This electronic record is generated by a computer system and does not require any physical or digital signatures.
3. For the purpose of these Terms of Use (“Terms”), wherever the context so requires,
4. The term ‘You’ ‘Your’ ‘User’ & ‘Customer’ shall mean any legal person or entity accessing,using the services provided on this Website, who is competent to enter into binding contracts.
5. The terms ‘We’, ‘Us’, ‘Our’ & ‘ Goat Of Bespoke ‘ shall mean the Website and/or Goat Of Bespoke , as the context so requires.
6. The terms ‘Products’ shall mean and include all quality lifestyle Products listed for sale on the Website including but not limited to Type of Product/Service .
7. The terms ‘Party’ & ‘Parties’ shall respectively be used to refer to the User and Goat Of Bespoke individually and collectively, as the context so requires.
8. The headings of each section in these Terms are only for the purpose of organizing the various provisions under these Terms in an orderly manner, and shall not be used by either Party to interpret the provisions contained herein in any manner. Further, it is specifically agreed to by the Parties that the headings shall have no legal or contractual value.
9. The use of the Website by the User is solely governed by these Terms as well as the Privacy Policy (“ Policy”), available at https://www.goatofbespoke.com/privacy-policy/ and any modifications or amendments made thereto by Goat Of Bespoke from time to time, at its sole discretion. Visiting the homepage of the Website and/or using any of the services (“Services”) provided on the Website shall be deemed to signify the User’s unequivocal acceptance of these Terms and the aforementioned Policy, and the User expressly agrees to be bound by the same. The User expressly agrees and acknowledges that the Terms and Policy are co-terminus, and that expiry/termination of either one will lead to the termination of the other, save as provided in Section 3 hereunder.
10. The User unequivocally agrees that these Terms and the aforementioned Policy constitute a legally binding agreement between the User and Goat Of Bespoke , and that the User shall be subject to the rules, guidelines, policies, terms, and conditions applicable to any Service that is provided by the Website, and that the same shall be deemed to be incorporated into these Terms, and shall be treated as part and parcel of the same. The User acknowledges and agrees that no signature or express act is required to make these Terms and the Policy binding on the User, and that the User’s act of visiting the any part of the Website constitutes the User’s full and final acceptance of these Terms and the aforementioned Policy.
11. Goat Of Bespoke reserves the sole and exclusive right to amend or modify these Terms without any prior permission or intimation to the User, and the User expressly agrees that any such amendments or modifications shall come into effect immediately. The User has a duty to periodically check the terms and stay updated on its requirements. If the User continues to use the Website following such a change, the User will be deemed to have consented to any and all amendments/modifications made to the Terms. Insofar as the User complies with these Terms, he/she is granted a personal, non-exclusive, non-transferable, revocable, limited privilege to enter and use the Website.
12. LIGIBILITY The User represents and warrants that he/she is competent and eligible to enter into legally binding agreements and that he/she has the requisite authority to bind himself/herself to these Terms. The User may not use this Website if he/she is not competent to contract or is disqualified from doing so by any other applicable law, rule or regulation currently in force. If You are a minor and wish to use the Website, You may do so through Your legal guardian.
13. TERM These Terms shall continue to form a valid and binding contract between the Parties, and shall continue to be in full force and effect until:
14. The User continues to access and use the Website; or
15. The Transaction between the Parties, if any, concludes to the satisfaction of both Parties;

Whichever is longer. The Parties agree that certain portions of these Terms (“ Sections”), such as Sections 18, 19, 20 & 23 shall continue to remain in full force and effect indefinitely, even after the expiry or termination of these Terms as contemplated herein.

4. TERMINATION Goat Of Bespoke reserves the right, in its sole discretion, to unilaterally terminate the User’s access to the Services offered on the Website, or any portion thereof, at any time, without notice or cause. The User shall continue to be bound by these Terms, and it is expressly agreed to by the Parties that the User shall not have the right to terminate these Terms till the expiry of the same, as described in Clause 3 hereinabove. This Agreement is effective unless and until terminated by either you or Goat Of Bespoke. You may terminate this Agreement at any time, provided that you discontinue any further use of the Website. Goat Of Bespoke may terminate this Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site. Such termination will be without any liability to Goat Of Bespoke. Goat Of Bespoke’s right to any Comments and to be indemnified pursuant to the terms hereof, shall survive any termination of this Agreement. Any such termination of this Agreement shall not cancel your obligation to pay for product(s) already ordered from the Site or affect any liability that may have arisen under the User Agreement prior to the date of termination.
5. REGISTRATION To fully avail the Services of the Website, registration is required. You are required to create a profile for Yourself by providing the following information which inter alia includes Name, Age, Gender, Username, Password, Email ID, Mobile Number, Address etc. Users who register with Goat Of Bespoke can purchase the listed Products and avail the Services of the Website. The Website offers the Users an option of signing up through other third party social networking sites, including but not limited to Gmail, Yahoo, Facebook, Twitter and LinkedIn. Upon such signup, Our servers gain access to information about You from Your social networking account, including but not limited to Your profile, date of birth, name and gender, and all such information is stored in Our system. User’s who do not want to register with Us can checkout as a guest and purchase the Products. Information collected about you is subject to the Privacy Policy of Goat Of Bespoke , which is incorporated in these Terms of Use by reference. Users can invite their contacts on email providers and social networks to use the Website. Users can share information of Goat Of Bespoke on third party platforms such as Facebook, Twitter. Registration for this website is available only to those above the age of 13 years, barring those “Incompetent to Contract” which inter alia include insolvents. If You are a minor and wish to use the Website, You may do so through Your legal guardian and Goat Of Bespoke. Goat Of Bespoke reserves the right to terminate Your account on knowledge of You being a minor and having registered on the Website or availing any of its Services. Further, at any time during Your use of this Website, including but not limited to the time of registration, You are solely responsible for protecting the confidentiality of Your username and password, and any activity under the account shall be deemed to have been done by You. In the case that You provide Us with false and/or inaccurate details or We have reason to believe You have done so, We hold the right to permanently suspend Your account.
6. COMMUNICATION By using this Website, and providing his/her contact information to Goat Of Bespoke through the Website, the User hereby agrees and consents to receiving calls, autodialed and/or pre-recorded message calls, e-mails and SMSs from Goat Of Bespoke and/or any of its affiliates or partners at any time, subject to the Policy. In the event that the User wishes to stop receiving any such marketing or promotional calls / email messages / text messages, the User may send an e-mail to the effect to info@goatofbespoke.com with the subject [Take Me Off The Mailing List]. The User agrees and acknowledges that it may take up to seven (7) business days for Goat Of Bespoke to give effect to such a request by the User. The User expressly agrees that notwithstanding anything contained hereinabove, he/she may be contacted by Goat Of Bespoke or any of its affiliates / partners relating to any Service availed of by the User on the Website or anything pursuant thereto. It is expressly agreed to by the Parties that any information shared by the User with Goat Of Bespoke shall be governed by the Policy.
7. CHARGES The use of this Website by the User, including browsing the Website is free of cost. The Customers are only required to pay for the Products which they wish to purchase from the Website. All prices listed on the website are in South African Rands. For international orders, the bank that has issued your credit/debit card determines the exact exchange rate that you will be charged. Please note we cannot be held responsible for any discrepancies caused by exchange rate fluctuations. In order to determine an estimated exchange rate for your currency, we recommend using an online currency converter. We reserve the right to amend the fee policy and charge Users for the use of the Website and for availing its Services.
8. PAYMENT After the Customer has added products to the shopping cart, and proceed to the checkout section, the User will be asked for their contact information, as well as payment related information. You will be required to send money to us and may be required to receive money from us. To process such financial transactions, We use third-party electronic payment processors or service providers (ESPs). As required, you permanently authorize us to instruct such ESPs to handle Account deposits and withdrawals from your account. You also permanently agree that in accordance with your requests as submitted, we may give such instructions on your behalf. You agree to be certain by the terms and conditions of use of each appropriate ESP. In the event of conflict between these Agreements and the ESP’s terms and conditions, these Agreements shall prevail. Goat Of Bespoke accepts the following modes of payment:
9. Domestic and international credit cards issued by banks and institutions that are part of the Visa, Master card & Amex Card;
10. Visa Debit cards issued by domestic banks and those which are acceptable by the ESP;
11. Net banking/Direct Debit payments from select banks in South Africa;
12. Cash On Delivery

As prescribed by the financial institutions issuing the credit or debit cards affiliated with Visa and MasterCard you will required to submit your 16-digit credit card number, card expiry date and 3-digit CVV number (usually on the reverse of the card) when you make your online transaction using your Credit or Debit card. You should also have enrolled your Credit Card with VBV (Verified by Visa), MSC (MasterCard Secure Code) or the Amex Safekey to complete the transaction. To place a valid order on the Website, the User is required to complete the transaction, including making payment for the Product opted for. Once the payment transaction has been successfully completed, the User’s order will be processed on receipt of the funds from the User’s bank or credit card Partnership. It is at this stage that the User’s order is successfully placed. Thereafter, the Products purchased by the User will be activated based on successful completion of verification of information furnished by the user. The User is hereby expressly made aware that his/her card statements will reflect that a payment has been made in favour of Goat Of Bespoke. The User is further aware that in case of third party statements, including bank and credit card statements, the merchant name may appear in an abbreviated format, and Goat Of Bespoke has no control over the same. By placing an order on the site, the User expressly agrees to the terms and conditions and payment policy published in the appropriate section of that website, or affiliated websites where reference to such affiliated websites has been specifically made. However, subject to development of the mode of payment the payment gateway might change.

9. SECURITY Transactions on the Website are secure and protected. Any information entered by the User when transacting on the Website is encrypted to protect the User against unintentional disclosure to third parties. The User’s credit and debit card information is not received, stored by or retained by Goat Of Bespoke/ Website in any manner. This information is supplied by the User directly to the relevant payment gateway which is authorized to handle the information provided, and is compliant with the regulations and requirements of various banks and institutions and payment franchisees that it is associated with.
10. SHIPPING AND DELIVERY Goat Of Bespoke offers Free-Shipping all over . An estimated delivery time is displayed on in Your profile. Delivery could take a little longer for remote locations. You will receive an email with the tracking number as soon as the products are shipped. Orders are dispatched within 7 working days. Most orders are delivered within 2 to 5 working days. Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order. Products are not shipped on Sundays and public holidays. Users are requested to enter the correct billing address and contact information as it appears on Your bank or credit card statement. Transactions may not go through if the information entered does not match exactly what your bank or credit card provider has on file. Some transactions may also be held for further verification by Our customer experience team. Make sure to also enter the correct shipping address (Street number and name, City, State, and Zip Code) as We are not liable for packages that are sent to the wrong address when the address information is not entered correctly.
11. RETURNS We have a easy return policy which entitles all Users who have purchased Products on the Site to return the Product by shipping it back to us if they are not satisfied with the quality of the Product. Any item found faulty on delivery should be reported Goat Of Bespoke within 24 hours of delivery including any holidays. This must be notified to Us via email and the Product must be shipped back to Us. This will be communicated during request raised for return. The Return of a defective Product needs to be initiated within seven (7) weeks from when it was delivered. This will include any holidays and weekends. Goods must not be damaged after the delivery. The Original bill and all accessories of Product must be returned along with the Product with the Product entact with its labels. You are responsible for all return shipping costs. We recommend that you choose a courier service that gives you a tracking number and provide it to us. Goat Of Bespoke will not be responsible for lost returns. Any goods that are returned with damage or wear & tear or any kind will have to be paid for by the Client.
12. CANCELLATION After placing an order, if the Customer wishes to cancel the order if the order, the Customer shall send an email to info@goatofbespoke.com, with order details that need to be cancelled with a reason. You can cancel your order online within 24 hours of placing the order. In case the item You have ordered has been shipped but has not yet been delivered to You, You cannot cancel the order. When a cancellation is accepted by Goat Of Bespoke, We shall grant a credit note for the value of the cancelled Product, which will be credited to your account on. Such credit shall be available and may be used to pay any subsequent invoice. Credit notes shall be valid for 6 months. We do not provide refunds. Unfortunately, an order cannot be cancelled once the item has been delivered to you.
13. USER OBLIGATIONS The User:
14. agrees and undertakes that he/she is accessing the Website and transacting at his/her sole risk and are that he/she is using his/her best and prudent judgment before purchasing any Product listed on the Website, or accessing/using any information displayed thereon.
15. agrees that they are solely responsible to Goat Of Bespoke and to any third party for any breach of Your obligations under the Terms of Use and for the consequences (including any loss or damage which Goat Of Bespoke or its affiliates may suffer for any such breach.
16. agrees and acknowledges that Goat Of Bespoke is not the manufacturer of the Products and the Website shall in no manner be deemed to be the manufacturer of the Products on this Website. Goat Of Bespoke is only facilitating purchase of the Products by providing the Services to You.
17. agrees that Goat Of Bespoke may, at any time, modify or discontinue all or part of the Website, charge, modify or waive fees required to use the Website, or offer opportunities to some or all Website Users.
18. agrees to provide correct and accurate credit/ debit card details to the approved payment gateway for availing Services on the Website. You shall not use the credit/debit card, which is not lawfully owned by You, i.e. in any transaction, You must use Your own credit/ debit card.
19. agrees to use the Website and the Products provided therein only for purposes that are permitted by: (a) the Terms of Use; and (b) any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions.
20. agrees to show a valid proof of ID and ID number in order to collect the goods delivered by the logistics partner.
21. agrees and understands that all items purchased from the Website are made pursuant to a shipment contract which means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
22. RESTRICTED USE You are a restricted user of this website.
23. You are bound not to cut, copy, distribute, modify, recreate, reverse engineer, distribute, disseminate, post, publish or create derivative works from, transfer, or sell any information or software obtained from the website. With our prior permission limited use may be allowed. For the removal of doubt, it is clarified that unlimited or wholesale reproduction, copying of the content for commercial or non-commercial purposes and unwarranted modification of data and information within the content of the Website is not permitted.
24. You agree not to access (or attempt to access) the Website and/or the materials or Services by any means other than through the interface that is provided by the website. The use of deep-link, robot, spider or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Website or Content, or in any way reproduce or circumvent the navigational structure or presentation of the Website, materials or any Content, to obtain or attempt to obtain any materials, documents or information through any means not specifically made available through the Website. You acknowledge and agree that by accessing or using the Website or Services, You may be exposed to content from other users that You may consider offensive, indecent or otherwise objectionable. We disclaim all liabilities arising in relation to such offensive content on the Website. Further, You may report such offensive content.
25. In places where this website allows you to post or upload data/information, You undertake to ensure that such material is not offensive and in accordance with applicable laws. Further, You undertake not to:
26. Abuse, harass, threaten, defame, disillusion, erode, abrogate, demean or otherwise violate the legal rights of others;
27. Engage in any activity that interferes with or disrupts access to the Website or the Services (or the servers and networks which are connected to the Website);
28. Impersonate any person or entity, or falsely state or otherwise misrepresent Your affiliation with a person or entity;
29. Publish, post, disseminate, any information which is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, pedophilic, libelous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever; or unlawfully threatening or unlawfully harassing including but not limited to “indecent representation of women”.
30. Post any file that infringes the copyright, patent or trademark of other legal entities;
31. Upload or distribute files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the Website or another’s computer;
32. Download any file posted by another user that you know, or reasonably should know, cannot be legally distributed in such manner;
33. Probe, scan or test the vulnerability of the Website or any network connected to the Website, nor breach the security or authentication measures on the Website or any network connected to the Website. You may not reverse look-up, trace or seek to trace any information on any other user, of or visitor to, the Website, or any other customer of the website, including any website Account not owned by You, to its source, or exploit the Website or Service or information made available or offered by or through the Website, in any way whether or not the purpose is to reveal any information, including but not limited to personal identification information, other than Your own information, as provided for by the Website;
34. Disrupt or interfere with the security of, or otherwise cause harm to, the Website, system resources, accounts, passwords, servers or networks connected to or accessible through the Website or any affiliated or linked sites;
35. Collect or store data about other users in connection with the prohibited conduct and activities set forth in this Section;
36. Use the Website or any material or Content for any purpose that is unlawful or prohibited by these Terms of Service, or to solicit the performance of any illegal activity or other activity which infringes the rights of this website or other third parties;
37. Violate any code of conduct or other guidelines, which may be applicable for or to any particular Service;
38. Violate any applicable laws or regulations for the time being in force within or outside South Africa;
39. Violate the Terms of Service including but not limited to any applicable Additional Terms of the Website contained herein or elsewhere;
40. Violate any code of conduct or other guidelines, which may be applicable for or to any particular Service;
41. Threaten the unity, integrity, defense, security or sovereignty of South Africa, friendly relations with foreign states, or public order or cause incitement to the commission of any cognizable offence or prevent investigation of any offence or is insulting any other nation;
42. Publish, post, disseminate information that is false, inaccurate or misleading; violate any applicable laws or regulations for the time being in force in or outside South Africa;
43. Directly or indirectly, offer, attempt to offer, trade or attempt to trade in any item, the dealing of which is prohibited or restricted in any manner under the provisions of any applicable law, rule, regulation or guideline for the time being in force;
44. Create liability for Us or cause Us to lose (in whole or in part) the services of Our internet service provider (“ISPs”) or other supplier

You shall not engage in advertising to, or in solicitation of, other Users of the Website to buy or sell any products or services, including, but not limited to, products or services related to that being displayed on the Website or related to us. You may not transmit any chain letters or unsolicited commercial or junk email to other Users via the Website. It shall be a violation of these Terms of Service to use any information obtained from the Website in order to harass, abuse, or harm another person, or in order to contact, advertise to, solicit, or sell to another person other than Us without Our prior explicit consent. We can (and You hereby expressly authorize Us to) disclose any information about You to law enforcement or other government officials, as we, in our sole discretion, believe it necessary or appropriate in connection with the investigation and/or resolution of possible crimes, especially those that may involve personal injury. In order to protect Our Users from such advertising or solicitation, We reserve the right to restrict the number of messages or emails which a user may send to other Users in any 24-hour period which We deem appropriate in our sole discretion. You understand that We have the right at all times to disclose any information (including the identity of the persons providing information or materials on the Website) as necessary to satisfy any law, regulation or valid governmental request. This may include, without limitation, disclosure of the information in connection with investigation of alleged illegal activity or solicitation of illegal activity or in response to a lawful court order or subpoena. We have no obligation to monitor the materials posted on the Website. We shall have the right to remove or edit any content that in its sole discretion violates, or is alleged to violate, any applicable law or either the spirit or letter of these Terms of Service. Notwithstanding this right, YOU REMAIN SOLELY RESPONSIBLE FOR THE CONTENT OF THE MATERIALS YOU POST ON THE WEBSITE AND IN YOUR PRIVATE MESSAGES. In no event shall We assume or have any responsibility or liability for any Content posted or for any claims, damages or losses resulting from the use of Content and/or appearance of Content on the Website. You hereby represent and warrant that You have all necessary rights in and to all Content which You provide and all information it contains and that such Content shall not infringe any proprietary or other rights of third parties or contain any libelous, tortuous, or otherwise unlawful information.

2. COMMUNICATION WITH USER When the user or customer decides to contact Goat Of Bespoke they can do so by through Phone or email and gives consent so that Goat Of Bespoke can contact the consumer. Goat Of Bespoke shall send notifications to consumers through email, SMS notification feature to inform about current promotional offers and discounts. User/Consumer shall contact Goat Of Bespoke for any Service related queries through Phone or email.
3. SUSPENSION OF USER ACCESS AND ACTIVITY Notwithstanding other legal remedies that may be available to it, Goat Of Bespoke may in its sole discretion limit the User’s access and/or activity by immediately removing the User’s access credentials either temporarily or indefinitely, or suspend/ terminate the User’s membership, and/or refuse to provide User with access to the Website, without being required to provide the User with notice or cause:
4. If the User is in breach of any of these Terms or the Policy;
5. If the User has provided wrong, inaccurate, incomplete or incorrect information;
6. If the User’s actions may cause any harm, damage or loss to the other users or to the Website, at the sole discretion of Goat Of Bespoke.
7. REVIEWS, FEEDBACK AND SUBMISSION All reviews, comments, feedback, suggestions, ideas, and other submissions disclosed, submitted or offered on the Site or otherwise disclosed, submitted or offered in connection with use of the Site (collectively, the Comments) shall be and remain the property of Goat Of Bespoke. Such disclosure, submission or offer of any Comments shall constitute an assignment to Goat Of Bespoke of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, Goat Of Bespoke shall exclusively own all such rights, titles and interests in the Comments and shall not be limited in any way in its use, commercial or otherwise. Goat Of Bespoke will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from any Comments, and publish, display and distribute any Comments submitted for any purpose whatsoever without restriction and without compensating the user in any way. Goat Of Bespoke is and shall be under no obligation to: (i) maintain any Comments in confidence; or (ii) pay compensation for any Comments; or (iii) respond to any Comments. You agree that any Comments submitted by you on the Site will not violate the Terms of Use or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you on the Site will be or contain libellous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mails or any form of ‘spam’. Goat Of Bespoke does reserve the right (but assumes no obligation) to monitor, edit and/or remove any Comments submitted on the Site. You hereby grant Goat Of Bespoke the right to use names that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, responsible for the content of any Comments you make and you agree to indemnify Goat Of Bespoke and its affiliates against all claims, loss and liabilities resulting from any Comments you submit. Further, any reliance placed on Comments available on the Site from a third party shall be at your sole risk and expense.
8. INDEMNITY AND LIMITATIONS The User hereby expressly agrees to defend, indemnify and hold harmless the Website and Goat Of Bespoke , its parent, subsidiaries, affiliates, employees, directors, officers, agents and their successors and assigns and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney’s fees, caused by or arising out of claims based upon the User’s actions or inactions, including but not limited to any warranties, representations or undertakings, or in relation to the non-fulfilment of any of the User’s obligations under this Agreement, or arising out of the User’s infringement of any applicable laws, rules and regulations, including but not limited to infringement of intellectual property rights, payment of statutory dues and taxes, claims of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers, or the infringement of any other rights of a third party. In no event shall Goat Of Bespoke /Website be liable to compensate the User or any third party for any special, incidental, indirect, consequential or punitive damages whatsoever, including those resulting from loss of use, data or profits, whether or not foreseeable, and whether or not Goat Of Bespoke /Website had been advised of the possibility of such damages, or based on any theory of liability, including breach of contract or warranty, negligence or other tortuous action, or any other claim arising out of or in connection with the User’s use of or access to the Website and/or the Services or materials contained therein. The limitations and exclusions in this section apply to the maximum extent permitted by applicable law, and the Parties expressly agree that in the event of any statute, rule, regulation or amendment coming into force that would result in Goat Of Bespoke /Website incurring any form of liability whatsoever, these Terms and the Policy will stand terminated one (1) day before the coming into effect of such statute, rule, regulation or amendment. It is further agreed to by the Parties that the contents of this Section shall survive even after the termination or expiry of the Terms and/or Policy.